Privacy Policy

Last Updated: 25th April, 2025

This Privacy Policy outlines how Southwark Banners (“we”, “our”, or “us”) gathers, utilises, and protects your personal information while you browse or engage with www.southwarkbanners.co.uk (“our website”).

This policy is relevant only to data collected via our website and details your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We acquire and retain details you provide directly, which can include:

Your full name
Email address
Telephone number
Billing and delivery addresses
Payment information (handled securely by third-party services – card data is never stored)
Order details and communication records

We might also gather non-personal data through cookies and tracking technologies (see Section 6).

2. How We Use Your Data

Your personal data is utilised solely to facilitate your interaction with us, including:

Processing orders and organising deliveries
Responding to enquiries and providing support
Sending updates about orders, policies, or services
Creating invoices and payment records
Offering promotional deals (only if you have opted in)

We will never sell or trade your data. Information may be securely shared with trusted third parties like couriers or payment processors to fulfil your order.

3. Your Rights Under UK GDPR

You are entitled to:

Access the personal data we hold about you
Request corrections or updates to inaccurate data
Request complete erasure of your data
Restrict or object to certain processing activities
Request a copy of your data in a portable format (e.g., CSV)

To exercise these rights, email us at support@southwarkbanners.co.uk. We aim to respond within 30 days.

4. Data Security

We adopt robust measures to safeguard your data, including:

TLS encryption (HTTPS) across all web pages
AES 256-bit encryption for stored data
PCI-DSS compliant third-party payment processing
Restricted access for authorised personnel only
Regular encrypted backups stored securely offsite

No system is entirely immune to breaches. If a breach occurs, we will promptly inform affected users as required by law.

5. Accounts and Orders

When you register or place an order, we gather personal data necessary to process your purchase and communicate efficiently.

Order-related information is retained solely for operational, legal, and customer service purposes.

6. Cookies and Tracking

Our website uses cookies to:

Remember your preferences and enhance navigation
Analyse anonymous visitor activity to improve performance
Enable secure login and shopping cart functionalities

Cookies do not store personal data. By continuing to use our website, you consent to our cookie usage as outlined in our Cookie Policy. You can disable cookies in your browser settings, which may affect site functionality.

7. External Links

Our website might contain links to external sites. We are not responsible for their practices or policies and encourage you to review their privacy statements before providing any personal information.

8. Email Updates & Marketing

If you have opted in, we may occasionally send marketing emails with promotions or updates from Southwark Banners. You can unsubscribe at any time via the link in our emails or by contacting support@southwarkbanners.co.uk.

9. GDPR Compliance Measures

To ensure GDPR compliance, we have put in place:

Data Processing Agreements with all third-party providers
Clear opt-in and opt-out options at collection points
Simple processes for data access, export, and deletion
A documented breach notification protocol

10. Changes to This Policy

We may revise this Privacy Policy occasionally. The latest version will always be available on this page, indicating the “Last Updated” date above. Please check periodically for any updates.