Terms & Conditions

Effective for all transactions on www.southwarkbanners.co.uk

Welcome to Southwark Banners. By placing an order with us, you consent to the terms set forth below. Kindly review them thoroughly.

1. Accepted File Formats

To ensure smooth processing and optimal results, we accept artwork in these preferred formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should be at least 300 DPI for clarity.
Please add a 2-inch bleed on all sides to avoid unintended cropping during finishing.

2. Artwork & Proofing Process

After submitting your artwork:

Our team reviews your file and prepares it for printing.
Note: Pantone colours are unsupported. All artwork is converted to CMYK, which may cause slight shade variations.
We will send a digital proof for your approval unless the file is ready for print.
You are responsible for verifying spelling, layout, and colours before sign-off.
Written approval via email is required to commence production.
Approvals received after 1:00 PM may delay production to the next working day.

Minor colour differences (usually within 10–15%) can occur due to screen calibration and printing processes.

3. Product Standards & Finishing Notes

We specialise in large-format prints intended for viewing from 2 metres or more—not for close scrutiny.

Size tolerance: anticipate small variations of about 2–5 cm.
Banners under 10 feet in height are crafted as a single piece.
Larger banners may feature professionally aligned joins to maintain the design.
A hemming fee applies to banners under 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times commence after artwork approval, not upon payment.

Standard dispatch typically occurs within 5–6 working days.
Items larger than 110 cm x 110 cm may be folded for shipping. Light creasing or minor discolouration from folding is not considered a defect.
If you prefer your banner rolled, choose the “Rolled on Tube” option at checkout (additional fees may apply).
Delivery timeframes, including express options, are calculated during checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

As our products are custom-made, returns are accepted only in these situations:

Print defects
Incorrect size that doesn’t match the approved specification
Missing finishing elements (e.g., eyelets or pole pockets)

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@southwarkbanners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except where an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g., spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed before dispatch.

Submitting false refund or chargeback claims may lead to legal action and cost recovery. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Southwark Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the order, excluding any loss of profit, business, or goodwill.

In the event of a dispute, we encourage you to contact us at info@southwarkbanners.co.uk. We aim to resolve any issues amicably.

All contracts and transactions are governed by the laws of England and Wales, with disputes subject to the jurisdiction of the courts of England and Wales.